Ear, Nose, and Throat (ENT) | Montana - Benefis Health System
Ear, Nose, and Throat (ENT/Otolaryngology) • Helena, MT
Ratings by platform
- CMS HCAHPS/Momentary Labs: 3 out of 5 stars (overall hospital patient satisfaction rating) (352 patient surveys completed)
- MedicalRecords.com: 3.1 out of 5 stars (44 reviews)
- U.S. News & World Report (Press Ganey): 4 out of 5 stars (patient experience rating for specific ENT provider) (24 reviews)
What patients say
Patients praise
- Positive patient feedback for individual ENT providers, specifically Dr. Rojas in Helena
- High patient ratings for physician attitude, thoroughness, and amount of time spent with patients
- Positive feedback for staff professionalism in specific departments, such as the Ambulatory Surgery Center at the Helena Specialty Center
Common complaints
- Billing and payment issues, including confusing statements and collection disputes
- Poor administrative communication and difficulty reaching the correct department
- Long wait times for staff assistance and poor responsiveness
In patients' words
"I saw Dr. Rojas in Helena and she is excellent—she was very thorough and concerned about my health and she has a sweet personality too. I totally recommend her."
— Patient testimonial for Dr. Rojas at Benefis Helena Specialty Center"Online bill pay does not work well... I called and talked with at least 6 different benefis workers and all of them forwarded me on to another person."
— Patient review on MedicalRecords.comMore clinics in Helena
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