Hayward Wellness - Alameda Health System
Family Medicine • Hayward, CA
Ratings by platform
- Yelp and Medicals-Health.com: 3.4 out of 5 stars (58 reviews (Yelp), 5 reviews (Medicals-Health.com))
What patients say
Patients praise
- Individual healthcare providers described as friendly, knowledgeable, and attentive (e.g., specific doctors)
- Facility cleanliness
- Convenient location for some patients
Common complaints
- Difficulty scheduling appointments and long wait times for appointments (months out)
- Poor communication and perceived lack of friendliness from phone operators and front desk staff
- Frequent appointment cancellations by the clinic
- Concerns regarding appointment logistics and potential double-booking
In patients' words
"The healthcare providers are friendly and knowledgable... Doctor Sharon Jones is wonderful! She actually listens to her patients."
— Medicals-Health.com User Review"Would give NEGATIVE 5 stars if I could... Every time I call to get an appointment, I'm told they don't have availability or I'm on hold forever."
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