Concierge Medicine | Stanford Health Care
Concierge Medicine • Hayward, CA
Ratings by platform
- Apple Maps: 3.7/5 (Multiple reviews (e.g., Apple Maps))
- ComplaintsBoard: 1.5/5 (54 complaints (ComplaintsBoard))
- Trustpilot: 1/5 (single review) (1)
What patients say
Patients praise
- Access to comprehensive, personalized primary care services
- Specific physicians noted for being compassionate and attentive
- Seamless access to broader Stanford Health Care specialist network when needed
- Integration with digital health platforms like MyHealth for convenience
Common complaints
- Difficulty accessing appointments and reaching staff by phone
- Reports of unprofessional, hostile, or dismissive conduct by specific providers
- Frustration with post-merger administrative processes and communication delays
- High volume of unresolved patient complaints at the broader organizational level
In patients' words
"Ever since they became part of Stanford Health Care it has become difficult to get through on the phones for an appointment or just to speak to anyone... their new phone systems do suck."
— Patient review on local business directory"Please avoid Dr Johri at your own risk. On 12/20/23, She was unprofessional and hostile during a video visit. After repeatedly yelling at me, she hung up on me..."
— Patient review on local business directory"Dr Nidhi Johri is an excellent doctor and great person. She is direct, clear and driven by genuine heartfelt compassion."
— Patient review on Apple Maps/MapQuestMore clinics in Hayward
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