Intersect Healthcare of Hancock
Skilled Nursing Facility • Hancock, MI
Ratings by platform
- SeniorCareFinder: 1.0 out of 5 stars
What patients say
Patients praise
- Some staff members are described as caring and dedicated to residents' wellbeing
- Occasional praise for specific therapy programs and staff attentiveness by family members
Common complaints
- Allegations of neglect and poor quality of care
- Federal classification as a candidate for the Special Focus Facility (SFF) program, indicating a history of poor performance
- History of significant federal fines (e.g., $180,000 related to a COVID-19 outbreak)
- Reports of understaffing and high staff turnover
- Criticism of management, including lack of professionalism, bias, and trustworthiness in hiring and payroll practices
- CMS health inspection ratings categorized as much below average
In patients' words
"Do not let or your loved ones go to this facility, they are extremely negligent and should be shut down. They are currently being investigated by the state for neglect."
— LocalityBiz Review"Unqualified management who are not trustworthy or honest. Overworked nursing assistants due to shortage of staff. Staff does care about the residents and do their best to provide care."
— Indeed Employee Review"The home now known as Intersect Healthcare of Hancock was fined $180,000 by the federal government after a COVID-19 outbreak struck 40 of the home’s 45 residents last summer, killing one."
— MLive News ArticleMore clinics in Hancock
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