Our Locations | UP Health System
Family Medicine • Hancock, MI
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 5 out of 5 stars (overall patient satisfaction) (299 completed surveys)
- Facebook: 70% recommend (68 reviews)
What patients say
Patients praise
- High patient satisfaction ratings in formal surveys (e.g., 5-star rating)
- Strong communication reported between nursing/physician staff and patients
- Cleanliness of the facility is frequently praised
- Many reports of compassionate and efficient emergency department care
- 80% of patients would recommend the facility based on surveys
Common complaints
- Difficulties with appointment scheduling, including language barriers and background noise
- Issues with administrative competency, particularly regarding accurate medical records and medication lists
- Perceived lack of empathy or care from some staff members
- Billing and insurance processing concerns
In patients' words
"Every staff member I dealt with today was awesome! Gentlemen that volunteers at information was very helpful! The MRI nurses Crystal and Ashley were compassionate, kind and efficient!"
— LocalityBiz reviewer"The staff here is not very competent at making sure that records are read and kept accurately. We have family members that are on multiple meds for health issues and for the 6 months we've been dealing with this place they have yet to get the meds correct."
— LocalityBiz reviewer"We had to make an unexpected trip to the ER because of a snowmobiling incident, and the staff from checking us in to the nurses and doctors were absolutely amazing in this ER!"
— MapQuest/Yelp reviewerMore clinics in Hancock
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