Urgent Care, Telehealth, & Walk-In Clinic | Patient First Hampton
Primary Care • Hampton, VA
Ratings by platform
- Birdeye: 4.2 out of 5 stars (based on 1,581 reviews) (1,581)
- Solv Health: 2.4 out of 5 stars
- Yahoo Local: 2.5 out of 5 stars (based on 64 reviews) (64)
What patients say
Patients praise
- Convenience and speed of service for some patients
- Instances of friendly or empathetic interactions with specific staff or providers
- Ample parking accessibility
Common complaints
- Perceived rude or disrespectful staff and receptionist behavior
- Concerns regarding billing practices and insurance filing errors
- Dissatisfaction with quality of care and thoroughness of medical examinations
- Complaints about long wait times or poor communication regarding wait status
In patients' words
"The doctor (Physician’s Assistant Elisa M. Bell) merely only looked inside of my ear and my throat. She ran ZERO tests and only gave me nasal decongestants and NOTHING for the pain. Even though my nose is NOT congested at all."
— Birdeye review"Spoke with two intake people and both were rude. The actual process with the lab or nurse was great. I'd score the place higher if the whole package was better."
— Yahoo Local review"When they both checked in they were never asked if patient first was their primary and under primary in the patient first system it was marked as none. Patient first billed the insurance as urgent care visit."
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