Urgent Care Services - Hamilton - Community Memorial Hospital
Emergency Medicine • Hamilton, NY
Ratings by platform
- Birdeye/Google: 3.2 out of 5 stars (103 reviews)
- Vivian Health: 5.0 out of 5 stars (2 reviews)
- Solv Health: Not specified (1 review)
What patients say
Patients praise
- Professional, kind, and knowledgeable nursing staff
- Positive surgical experiences and patient-focused specialist care
- Efficient care for specific medical issues like asthma attacks
- High patient recommendation rate reported in US News data
Common complaints
- Long wait times in the Emergency Department
- Difficulties reaching administrative or billing staff by phone
- Reports of staff being unhelpful or rude in the ER
- Safety concerns including specific hospital-acquired conditions like bloodstream infections and pressure sores
- Frustration with communication and administrative follow-up
In patients' words
"The care in ER and hospital is good, but trying to get someone on the phone for info, billing, sitting dates to see doctors etc. is horrible."
— Birdeye (Patient Review)"The visiting PA and the nurses were incredibly kind. But when I needed to verify my records, I was argued with and then hung up on."
— Birdeye (Patient Review)"Recently had cataract surgery. Staff at all locations I went to were professional, welcoming, kind and very helpful."
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