ENT & Allergy Associates
ENT (Otolaryngology) • Haddonfield, NJ
Ratings by platform
- Birdeye: 4.6/5 (252 reviews)
- ENT & Allergy Associates Official Website: 4.8/5 (748 reviews)
- ENT & Allergy Associates Official Website: 4.8/5 (635 reviews)
- ENT & Allergy Associates Official Website: 4.9/5 (807 reviews)
What patients say
Patients praise
- High praise for the clinical expertise and thoroughness of the doctors
- Positive feedback regarding the friendliness and care provided by nursing staff
- High numerical patient ratings for individual providers (often 4.8-4.9 out of 5)
Common complaints
- Dissatisfaction with office staff, specifically regarding rudeness and unprofessional behavior
- Long waiting times both in the office and for return phone calls
- Communication issues, including difficulty navigating the patient portal and reaching the office by phone
- Frustration with administrative processes, such as appointment scheduling, prescription handling, and insurance coordination
In patients' words
"The front desk women always seem annoyed and/or don't know how to work their computer systems. My reason for 1 star is the functionality of the system feels antiquated and redundant for patients."
— Birdeye patient review"Besides the phenomenal physician that I see Dr Erin Toller Artis not much else I can speak highly of except for the nurses/receptionists."
— LocalityBiz patient review"They would never answer the phone for the specialty pharmacy to ship the medication (when I could ship it to the office) so the pharmacy constantly had to call me to get ahold of them. Nothing but problems. I’m disgusted. Will never be back."
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