Hackensack University Medical Center Behavioral Health Unit
Psychiatry • Hackensack, NJ
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (3,712 patient surveys)
What patients say
Patients praise
- Caring and attentive nursing staff reported by some patients
- Availability of specific amenities like outdoor areas and pet therapy in some units
- Generally clean facilities mentioned in some reviews
- Some patients reported effective treatment and compassionate care from specific staff members
Common complaints
- Concerns regarding emergency room wait times and overcrowding
- Mixed feedback on physician care and bedside manner
- Reports of staff responsiveness needing improvement
- Occasional complaints about facility environment/noise levels
In patients' words
"The staff is very caring and nice... you get to see them every day which is a plus most hospitals don't do that. ... And, they also have pet therapy again which most hospitals do not. Of all the hospitals I've been this is by far the best."
— Psych Ward Reviews (former patient)"The nurses and aides were most attentive... my surgeon was a seasoned professional and prepared me for the procedure and follow-up to surgery in a straight forward but compassionate manner."
— MedicalRecords.com reviewer"An area identified for improvement is staff responsiveness, where only 54% of patients felt they always received help, compared to the national average of 63%."
— CMS HCAHPS (via Momentary Labs) analysisMore clinics in Hackensack
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