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Primary Care - Hackensack Meridian Health

Primary CareHackensack, NJ

★★★★★4.8/5310 reviews across 2 platforms

Ratings by platform

  • Vivian Health: 4.0 out of 5 (9 reviews)
  • Hackensack Meridian Health Official Site: 4.8 out of 5 (301 ratings (aggregate for location))

What patients say

Patients praise

  • Compassionate and thorough care by physicians
  • Strong bedside manner
  • Professionalism in medical assessments and listening skills

Common complaints

  • Billing issues and refund delays
  • Dissatisfaction with administrative handling of medical leave
  • Negligence by support staff in medical testing procedures

In patients' words

"Dr Cai always takes the time to listen to what I have to say and has reasonable, common sense suggestions to take care of any issues. She has a very good bedside manner and I would highly recommend her."

Verified Patient Review, Hackensack Meridian Health Website

"I was very pleased with Dr. Cai, but very upset with Hackensack Meridian and how they handled her medical leave. The nurse that draws blood for testing was very negligent."

Verified Patient Review, Hackensack Meridian Health Website

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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