Gastroenterologist in New Jersey - Mountainside Medical Center
Gastroenterology • Hackensack, NJ
Ratings by platform
- Mountainside Medical Group official provider profiles: Generally high individual physician ratings (e.g., 4.6–4.9/5 range for many gastroenterologists) (Varies by provider, typically hundreds of reviews per doctor)
- Healthgrades (specific to Dr. Masood Rizvi): 2.9/5 (8 reviews)
- Yelp (hospital-wide reviews): 2.2/5 (146 reviews)
- Momentary Labs (via CMS data): 2/5 stars (HCAHPS) (283 patient surveys)
What patients say
Patients praise
- Compassionate and understanding staff in certain departments
- Highly rated individual gastroenterologists by patients (e.g., ratings often above 4.5/5)
- Successful detection and treatment of complex conditions reported by patients
- Cleanliness of the facility noted as a strength in patient surveys
Common complaints
- Long wait times
- Perceived lack of provider attentiveness or trust in medical decisions
- Challenges with appointment scheduling and office communication
- Below-average hospital ratings for nurse and doctor communication in HCAHPS surveys
- General hospital facility concerns regarding noise and staff responsiveness
In patients' words
"I've had a great experience under Dr. Shah's care! Everyone in the office is incredibly nice and welcoming... I'm so happy to have been referred to him!"
— Mountainside Medical Group Patient Review"I had two visits with this doctor regarding pain on the upper right side of my stomach, and his response was that I was under stress... Overall this doctor Massod is not good at all."
— Healthgrades Patient Review"Thank you to Cynthia in the Emergency Department for being so caring and understanding."
— Yelp Hospital ReviewMore clinics in Hackensack
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