Emergency Room Care
Emergency Medicine • Groton, CT
Ratings by platform
- Pequot Health Center (Birdeye): 3.5 / 5 (274 reviews)
- Pequot Health Center (Yelp): (Multiple negative reviews shown; exact star value not captured in snippet) ((Not captured in snippet))
- Lawrence & Memorial Hospital - Pequot Health Center: Emergency Room Care (Network of Care): (Overall agency rating not stated; only user review quotes) (3 review(s))
- Lawrence + Memorial Hospital (Yelp brand page): 2.2 / 5 (72 reviews)
What patients say
Patients praise
- Some reviewers describe quick, effective emergency treatment and feeling reassured that it will be their “go to” for emergencies
- Other reviewers praise certain staff (e.g., nurses/diagnostic staff) as wonderful, even when they criticize a clinician’s bedside manner
Common complaints
- Complaints about rude staff, lack of understanding/communication, or poor bedside manner in emergency care
- Complaints about possible misdiagnosis/misdirected care and dismissal of patient concerns
- Long waits or ER process not matching expectations for “fast track”/timing
- Significant billing concerns (very high charges even in-network)
- Facility issues mentioned in reviews (e.g., broken AC; difficulty getting in on weekends when listed as 24 hours)
In patients' words
"“DO NOT GO HERE UNLESS ITS AN EMERGENCY!! Or risk a ridiculously high bill!”"
— Network of Care (Lawrence & Memorial Hospital - Pequot Health Center: Emergency Room Care)"“In and out in less than an hour… Being new to the area this will be our go to if needed.”"
— Network of Care (Lawrence & Memorial Hospital - Pequot Health Center: Emergency Room Care)"“I’ve had wonderful experiences with nurses here but… a doctor completely dismissed my concerns, leading to a misdiagnosis…”"
— Birdeye (Pequot Health Center - 274 reviews)"“The ER had older people on gurneys in the hallways-everywhere.”"
— Yelp (Lawrence + Memorial Hospital brand page)More clinics in Groton
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