Contact Us | Department of Cardiovascular Sciences | ECU
Cardiology (Heart and Vascular Care) • Greenville, NC
Ratings by platform
- Birdeye (East Carolina Heart Institute): 4.6 out of 5 stars (329 reviews)
- ECU Health (Dr. R. Wayne Kreeger): 4.8 out of 5 stars (207 ratings)
- ECU Health (Dr. Brian R. Cabarrus): 4.7 out of 5 stars (181 ratings)
- ECU Health (Dr. Michael K. Smith): 4.9 out of 5 stars (303 ratings)
- Birdeye (Heart Failure Clinic): 5.0 out of 5 stars (7 reviews)
What patients say
Patients praise
- high patient satisfaction with clinical expertise and bedside manner of individual cardiologists
- patients frequently describe doctors as caring, attentive, and professional
- effective and clear communication regarding treatment plans and procedures
- strong sense of confidence in the medical team during critical procedures
Common complaints
- customer service difficulties related to billing and network status
- some patients reported feeling rushed or not taken seriously during consultations
- perceived lack of follow-up communication in certain instances
In patients' words
"Dr. Kreeger was exceptional! He was caring and professional! He answered my husband and my questions and explained the function of the device. I felt reassured after speaking with him. He was fantastic!"
— ECU Health Patient Satisfaction Survey"Dr. Smith and his staff continue to impress me as a well-coordinated, emphatic, and committed team. Dr. Smith is an exemplary professional, obviously extremely knowledgeable, caring, diligent, prepared, articulate, and listens and understands my issues and concerns."
— ECU Health Patient Satisfaction Survey"I have had pretty good luck with the doctors that I have visited within ECU Health but the customer service side is in need of repair."
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