Orthopedics & Sports Medicine - ECU Health
Orthopedics & Sports Medicine • Greenville, NC
Ratings by platform
- Birdeye (ECU Health Orthopedics and Fracture Care): 4.3/5 (42)
- ECU Health Provider Page (Dr. Kevin Taylor): 4.8/5 (128)
- ECU Health Provider Page (Dr. Jeffrey Garrett): 4.8/5 (112)
- ECU Health Provider Page (Dr. Evan Lutz): 4.9/5 (89)
- rater8 (Orthopaedics East & Sports Medicine Center): 4.86/5 (16,000+)
What patients say
Patients praise
- Highly knowledgeable and professional medical staff
- Clear communication and thorough explanations of diagnoses and treatment plans
- Compassionate and attentive bedside manner in many reported experiences
- Effective clinical outcomes and successful surgical procedures
Common complaints
- Administrative and billing communication issues, including difficulty obtaining medical records and insurance/billing disputes
- Occasional reports of dismissive bedside manner or lack of active listening by some providers
- Concerns regarding long wait times for appointments
In patients' words
"Dr. Taylor is thorough, a good listener and compassionate."
— ECU Health Patient Satisfaction Survey"Dr. Garrett was present for the encounter and took time to answer questions. Greatly appreciated."
— ECU Health Patient Satisfaction Survey"Now that we are back in Missouri I can't get them to forward records for further care. won't answer phone, totally ghosted."
— Birdeye review"I have had pretty good luck with the doctors that I have visited within ECU Health but the customer service side is in need of repair."
— Trustpilot reviewMore clinics in Greenville
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