Family Medicine, Wellness & Cosmetic Services in Greenfield, MA
Urgent Care • Greenfield, MA
Ratings by platform
- Birdeye (Bridge Primary): 4.9/5 stars (434 reviews)
- Birdeye (Baystate Family Medicine - Greenfield): 2.1/5 stars (54 reviews)
- Healthgrades (Jane Plager, CNP): 5.0/5 stars (9 reviews)
- Sharecare (Jennifer Norton, CNP): 4.8/5 stars (21 reviews)
- Healthgrades (Megan McWherter, CNP): 4.7/5 stars (12 reviews)
What patients say
Patients praise
- Practitioners described as knowledgeable, thorough, and caring listeners
- Patients value a smaller, personal, and relationship-based approach to care
- Highly rated for being respectful and making patients feel at ease
- Effective, clear communication and helpful advice from specific providers
Common complaints
- Difficulties in scheduling appointments and getting through to the office by phone
- Long wait times for both appointments and in-office visits
- Poor communication and failure to return calls or fulfill prescription requests promptly
- Some patients feel practitioners can be rushed, dismissive, or uncaring
In patients' words
"Staff is so friendly and great with time! Its always a very pleasant atmosphere. They truly care about people."
— Birdeye patient review for Bridge Primary"WORST EXPERIENCE EVER!!! I'd moved back to MA and this office dragged it's feet getting my medical records for 2 weeks, wouldn't return my phone calls..."
— Birdeye patient review for Baystate Family Medicine - Greenfield"Wonderful treatment from the front desk to the end... Megan McWherter is a good listener who offers thoughtful and helpful advice."
— Healthgrades patient review for Megan McWherter, CNPMore clinics in Greenfield
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