Granite City, IL
Mental Health • Granite City, IL
Ratings by platform
- Healthgrades/Medicare Hospital Compare: 40% of patients recommend the hospital (27% lower than national average) (based on patient experience surveys)
- Birdeye/Google: 2.6 out of 5 stars (24 reviews)
- Birdeye/Google: 3.6 out of 5 stars (7 reviews)
What patients say
Patients praise
- some patients reported life-saving emergency care and effective surgical outcomes
- individual staff members (e.g., specific nurses) received praise for kindness and attentiveness
- occasional reports of minimal wait times and positive clinical encounters
Common complaints
- reports of neglectful and rude staff in various departments
- long wait times and perceived lack of staff urgency in urgent care settings
- concerns regarding facility maintenance and cleanliness (e.g., pests)
- negative experiences specifically cited within psychiatric and behavioral health units
- allegations of poor communication and unprofessional behavior by administration or clinical staff
In patients' words
"The hostility and lack of professionalism I have been met with while my family member is in the Older Adults unit of the psychiatric branch is unbelievable."
— a-better-place.com"I was admitted recently with respiratory failure and heart failure. I am so Thankful to the ER staff ICU staff and 4th floor staff... they care for you like you're family."
— a-better-place.com"Three lazy ladies sitting at the front desk, one black lady claiming that they are done for the day and is wrapping up service for one customer in the back."
— Birdeye/GoogleMore clinics in Granite City
Granite City
Patients praise: Occasional reports of kind or helpful individual staff members · Some experiences noted minimal wait times.
Gateway Regional Medical Center Behavioral Health ...
Patients praise: Some staff members were perceived as attentive and willing to listen during conversations.
SSM Health Cardinal Glennon Pediatrics
Patients praise: Providers are described as amazing, favorites, and informative · Staff are commended for explaining procedures clearly and answering questions thoroughly.
Granite City Nameoki Eye Doctors & Eye Care Providers
Patients praise: professional and thorough eye care (for specific providers like Dr. Joann Adams) · convenient operating hours.
Eye Doctors and Eye Care Providers in Granite City, IL
Patients praise: Thorough and knowledgeable clinical examinations · Friendly, professional, and efficient staff interactions.
Bradford Vision Center: Optometrist / Eye Doctor in Granite City IL
Patients praise: Professional and attentive eye care by Dr. Bradford · Clean, bright, and pleasant office atmosphere.
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