Gateway Regional Medical Center Behavioral Health Services
Mental Health • Granite City, IL
Ratings by platform
- Rehab.com: 2.16/5 (315 reviews)
- Illinois Hospital Report Card
What patients say
Patients praise
- Some staff members were perceived as attentive and willing to listen during conversations
Common complaints
- Understaffing concerns
- Negative staff interactions (perceived as rude, annoyed, or neglectful)
- Poor coordination of care and communication gaps between departments
- Concerns regarding medication management
- Issues with cleanliness of facilities
In patients' words
"Would give a 0 if I could.. told them I was having arm and chest pain and they made me sit in the waiting room for 40 minutes while I was actively having a stroke. And then 12 hours to get transferred to a different hospital."
— Rehab.com"Absolutely terrible. Kettler unit is a nightmare. Short-staffed to a dangerous degree, staff was extremely neglectful to needier patients."
— Yelp"Don't go here for mental health help! Nurses act annoyed and rude when you ask questions. I had a panic attack one of my first nights in there and the nurse ..."
— Recovery.comMore clinics in Granite City
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