Trinity Health Medical Group, Primary Care & Pediatrics
Internal Medicine • Grand Haven, MI
Ratings by platform
- Birdeye (Google): 2.6/5 stars (27 reviews)
- Ratings.MD (Dr. Kyle Kramer): 4.9/5 stars (382 verified ratings)
- Ratings.MD (Jennifer Krieger, NP): 4.7/5 stars (232 verified ratings)
What patients say
Patients praise
- High ratings for individual providers (many physicians and NPs have ratings above 4.5/5)
- Patients feeling valued, respected, and listened to by specific clinicians
- Prompt responses from providers when issues are raised directly to them
- Satisfaction with the professional quality of clinical care from specific doctors and nurse practitioners
Common complaints
- Rudeness or lack of empathy from front-office/reception staff
- Difficulties with appointment scheduling, long wait times for appointments, and abrupt cancellation/rescheduling experiences
- Concerns regarding communication responsiveness, including neglected inquiries or follow-ups
- Negative experiences with specific medical care or clinical procedures, including allegations of incompetence or poor diagnostic thoroughness
- Dissatisfaction with administrative efficiency and staff professionalism
In patients' words
"Bottom line is that your front end people need training in how to be empathetic and kind. Thank you for listening."
— Ratings.MD (Verified patient review)"Dr. Reidy is amazing, however his front office staff offers the absolutely worst, rudest customer service I have ever experienced."
— LocalityBiz (Patient review)"Jennifer made me feel valued and respected. She was able to provide a prescription and helpful suggestions for further care."
— Ratings.MD (Verified patient review)More clinics in Grand Haven
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