Primary Care – Grand Haven
Hospital Medicine • Grand Haven, MI
Ratings by platform
- Premier MD Plus (Birdeye/Google reviews): 3.8 out of 5 (85 reviews)
- Dr. Lauren E Lane, DO (Corewell Health provider page): 5 out of 5 (84 reviews)
What patients say
Patients praise
- Thorough, reassuring new-patient experiences
- Patient-centered approach (listens, not rushed, collaborative care plan)
- Proactive care and confidence in recommendations
- Providers described as kind, knowledgeable, and attentive to concerns
Common complaints
- Rude/unhelpful front office or customer service
- Delays and problems with prescription refills/sending prescriptions
- Lack of communication/follow-up in the office or via patient portal
- Perceived inadequate care/treatment leading to rescheduling or later diagnosis
In patients' words
"“I am at my wit's end. Dr. Reidy is amazing, however his front office staff offers the absolutely worst, rudest customer service I have ever experienced.”"
— Trinity Health Medical Group, Primary Care – Grand Haven (localitybiz)"“It’s a nightmare trying to refill prescriptions with this office… It’s taken me two weeks to get a prescription before when it should take two days.”"
— Trinity Health Medical Group, Primary Care – Grand Haven (localitybiz)"“Had a very reassuring and thorough new patient experience with Carrie Roberson and all the staff… Highly recommend them.”"
— Holland Hospital Primary Care – Grand Haven (localitybiz)"“She listens, really listens. I feel confident that I am getting the best care from a kind, knowledgeable physician.”"
— Dr. Lauren E Lane, DO – Grand Haven (Corewell Health provider page)More clinics in Grand Haven
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