Express Care | Altru Health System
Urgent Care / Walk-In Clinic • Grand Forks, ND
Ratings by platform
- Birdeye: 3.6/5 stars (486 reviews (for the broader Altru Health System))
What patients say
Patients praise
- Availability of walk-in services for urgent, non-emergency needs
- Some positive experiences with specific doctors and efficient surgical care within the broader system
Common complaints
- High "facility use" fees perceived as unethical or misleading by some patients
- Reports of poor bedside manner from staff and providers
- Dissatisfaction with dismissive or inadequate clinical care/diagnosis
- Frustration with communication, long wait times for test results, or difficulty reaching the correct department
- Issues with billing practices or insurance processing
In patients' words
"SCAM. Altru is purposely pushing people toward their express clinic so they can charge an exorbitant 'facility use' fee on top of the doctor visit fee."
— LocalityBiz review"The nurses had horrible bedside manner and the nurse practitioner totally dismissed us and what we came in for."
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