Goshen Physicians Internal Medicine
Internal Medicine • Goshen, IN
Ratings by platform
- WebMD Care (Dr. Matthew Norton): 4.5/5 (8 ratings)
- MedicalNewsToday (Dr. Matthew Norton): 2.0/5 (1 rating)
- WebMD Care (Dr. David Kay): 3.5/5 (9 ratings)
- Healthgrades (Dr. David Kay): 3.8/5 (17 ratings)
What patients say
Patients praise
- Appreciation for physicians' medical expertise and knowledge
- Courteous and excellent office/nursing staff
- Some patients report long-standing positive relationships with physicians and feel heard during visits
Common complaints
- Communication issues and perceived dismissiveness from certain physicians
- Difficulty scheduling appointments and reaching the office by phone
- Concerns about physicians appearing agitated or argumentative when questioned about treatment decisions
- Complaints about rushed appointments and lack of personal, timely attention
In patients' words
"Arrogant, rude, and dismissive. I will never go back to this poor excuse of a health care provider. He becomes overtly agitated when asked to explain health care decisions."
— WebMD Care patient review of Dr. Matthew Norton"He is very knowledgeable, but did not want to hear my concerns about my treatment as a patient... He does not tolerate patients questioning or challenging his opinions."
— MedicalNewsToday patient review of Dr. Matthew Norton"Dr. Kay has been my family doctor for over two decades. Dr. Kay is remarkable not only for his medical knowledge, but for his caring friendship and bedside manner."
— Healthgrades patient review of Dr. David Kay"I would not recommend Dr. Kay. He didn’t give personal or timely attention to my needs. However, the staff is wonderful."
— Healthgrades patient review of Dr. David KayMore clinics in Goshen
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