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Internal Medicine in Gloucester, MA - Primary Care | Physicians

Internal MedicineGloucester, MA

★★★★★4.5/579 reviews across 6 platforms

Ratings by platform

  • Healthgrades (Dr. William Pultar): 4.8/5 (10 reviews) (10)
  • Healthgrades (Dr. Thomas Pearce): 4.9/5 (40 reviews) (40)
  • Healthgrades (Dr. Victor Carabba): 3.5/5 (13 reviews) (13)
  • Healthgrades (Dr. Emily Chin): 4.1/5 (9)
  • Vitals (Dr. Karen Damico): 3.9/5 (7)
  • Vitals (Dr. Yuliya Mandel): 3.3/5

What patients say

Patients praise

  • Many patients appreciate compassionate and attentive doctors who listen well
  • High clinical quality ratings for some physicians (e.g., CMS MIPS)
  • Some doctors are praised for being thorough diagnosticians and knowledgeable
  • Appreciation for staff professionalism in certain offices
  • Personalized care models that allow for more time with patients are highly valued

Common complaints

  • Long wait times for appointments and in the office
  • Perceived indifference or lack of listening from some providers
  • Issues with administrative staff, including billing and communication problems
  • Frustration with referral limitations and insurance-related care coordination
  • Instances of perceived misdiagnosis or inadequate follow-up

In patients' words

"Dr. Pearce AND his staff are what you want when you visit a primary care doctor's office. Everyone is treated with respect and professionalism."

Healthgrades (Dr. Thomas Pearce review)

"I have had Amy Esdale as my primary care for 8 years and I have finally had enough... I feel that Dr. Esdale is just looking for a reason to bill my insurance."

Vitals (Dr. Amy Esdale review)

"Dr Pultar is a very fine diognstician, and a very special ,caring man, he is a rare find among dr's today."

Healthgrades (Dr. William Pultar review)

"I do not know what happened to this once fine physician... Her mother does billing and authorization, she is totally INCOMPETENT and blames the patient for her failings."

Vitals (Dr. Yuliya Mandel review)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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