Gloucester Family Health Center | Patient-Centered Health Care
Internal Medicine • Gloucester, MA
Ratings by platform
- HelpConnectUsa: 3.7/5 (49)
- Birdeye: 3.6/5 (72)
What patients say
Patients praise
- Provides comprehensive medical, dental, and behavioral health services for all ages
- Sliding fee scale and discounts based on family size and income regardless of ability to pay
- PCMH PRIME certified, indicating integration of behavioral health and comprehensive health assessments
- Patient-governed Board of Directors
Common complaints
- Difficulty obtaining referrals to specialists
- Poor communication and responsiveness, including reports of being hung up on
- High staff turnover resulting in lack of consistency in care
- Reliance on call centers rather than direct office communication
- Instances of being directed to urgent care or the ER rather than receiving primary care support
In patients' words
"They are very rude, they hang up on you when they don't want to listen to you."
— LocalityBiz review"After covid it’s gotten so much worse you are always forwarded to a call center and the nurses sometimes call you back later in the day or sometimes not at all."
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