OrthoArizona | World-Class Orthopedic Care in Phoenix, AZ
Orthopedics • Glendale, AZ
Ratings by platform
- Birdeye (OrthoArizona Physical Therapy): 5.0/5.0 (345 reviews)
- Birdeye (OrthoArizona High Street): 4.8/5.0 (2,175 reviews)
- rater8 (Dr. Douglas Hartzler): 4.9/5.0 (1,400 ratings)
- rater8 (Dr. Martin Weisman): 4.6/5.0 (465 ratings)
- Better Business Bureau: Not Accredited (14 complaints) (14 complaints in 3-year period)
What patients say
Patients praise
- High satisfaction with clinical outcomes and surgical success
- Physician Assistants (PAs) are frequently praised for being knowledgeable, thorough, and personable
- Staff members are often described as friendly, caring, and efficient when engaged directly
- Clear communication of complex orthopedic issues by doctors
- Effective physical therapy programs with supportive staff
Common complaints
- Long wait times, often over an hour
- Difficulties with administrative responsiveness and appointment scheduling
- Patients feeling ignored or having to wait weeks for follow-ups or appointments
- Occasional complaints regarding perceived lack of physician face-time, with patients primarily seeing physician assistants (PAs) instead
- Occasional reports of unprofessional or dismissive bedside manner
In patients' words
"Dr Burgess is outstanding. He can articulate complex issues to any level. His bedside manner is direct and un-complicated. His staff is exceptional and sensitive to the needs of the patients and their support humans."
— OrthoArizona - Arrowhead patient review"Unfortunately they are good Dr.s but the wait time is extreme, over an hour behind."
— Better Business Bureau complaint"These people take 4-6 weeks to give you an appointment, even to see a PA... They seem so disorganized and doctors seem to come and leave again within months."
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