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Primary Care Doctors & Physicians in Glendale, AZ

Family Medicine • Glendale, AZ

★★★★★4.9/51,799 reviews across 6 platforms

Ratings by platform

  • Banner Health: 4.9/5 (678 reviews)
  • Healthgrades: 4.8/5 (24 reviews)
  • Banner Health: 4.9/5 (1,013 reviews)
  • Healthgrades: 4.7/5 (70 reviews)
  • Healthgrades: 4.0/5 (10 reviews)
  • Healthgrades: 1.5/5 (4 reviews)

What patients say

Patients praise

  • Doctors are frequently described as excellent listeners who take time to address patient concerns
  • High levels of professionalism, knowledge, and compassion among providers
  • Many patients feel their medical history is thoroughly reviewed and that doctors come prepared to appointments
  • Strong rapport and patient-centered care approaches

Common complaints

  • Administrative and office staff incompetence, including issues with referrals and billing
  • Long wait times, including for scheduled appointments
  • Perceived rushing during appointments or lack of adequate time for patient concerns
  • Occasional communication style and personality conflicts

In patients' words

"The doctor was nice and listened to me but his staff is absolutely useless. I had a very very important referral that the doctor had ready okayed. Even with calling almost every day... it was sent on the 13th day."

— Healthgrades patient review

"Dr. Merchant was very late in seeing me. I sat in the waiting room and patient exam room 2.5 hours past my appointment time on my last visit. He was very overbooked apparently and rushed through my appointment."

— Healthgrades patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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