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Family Medicine & Primary Care

Family Medicine • Glendale, AZ

★★★★★4.9/51,452 reviews across 5 platforms

Ratings by platform

  • Adventist Health Physicians Network (Dr. Gen): 4.9/5 (17)
  • Adventist Health Physicians Network (Dr. Yeo): 4.8/5 (26)
  • Yelp (Oasis Family Medicine): 4.6/5 (88)
  • Healthgrades (Dr. Flores): 4.5/5 (46)
  • Banner Health (Dr. Lee): 4.9/5 (1275)

What patients say

Patients praise

  • Doctors described as knowledgeable, thorough, and excellent listeners
  • Strong bedside manner and empathetic patient care reported for specific providers
  • Patients feel comfortable, respected, and heard during visits
  • Effective communication of health information in understandable terms

Common complaints

  • Long wait times for appointments and in the office
  • Administrative issues including billing errors, portal communication failures, and rudeness from office staff/receptionists
  • Reports of doctors being overbooked and rushing through visits
  • Difficulties for new or infrequent patients in maintaining access to care

In patients' words

"I never feel rushed with Dr. Gen. He listens to all of my concerns and provides thoughtful, reassuring responses."

— Adventist Health Physicians Network

"The wait time is awful. The last 3 times I have been scheduled for a visit, I sat in the exam room for at least an hour before the Dr came in."

— LocalityBiz Review

"I would give negative stars if it would let me. Unfortunately, this once wonderful office has gone downhill fast since merging with Village Medical."

— LocalityBiz Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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