Adventist Health Glendale
Mental Health • Glendale, CA
What patients say
Patients praise
- Many patients express satisfaction with the direct care provided by specific doctors, nurse practitioners, and therapists
- Positive feedback on treatment outcomes and professional, attentive care from clinical providers
- Convenience of telehealth and ease of scheduling for some providers/practices
- Staff reported as caring, professional, and thorough by some patients
Common complaints
- Difficulty reaching administrative staff by phone, long hold times, and lack of return calls
- Negative patient experiences regarding staff professionalism, responsiveness, and perceived competence
- Concerns regarding facility conditions, cleanliness, and environment
- Procedural issues related to appointment scheduling, link delivery for telehealth, and billing disagreements
- Substantiated complaints at some residential facilities regarding staff training and food service standards
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