Behavioral Health - Glendale
Mental Health • Glendale, CA
Ratings by platform
- Yelp (Aurora Behavioral Health System - Glendale): 1.6 out of 5 stars (40 reviews)
- Birdeye (Mindpath Health Psychiatrists & Therapists - Glendale): 4.5 out of 5 stars (96 reviews)
- Healthgrades (Leila Jimenez): 4.9 out of 5 stars (156 reviews (for individual provider))
- Beaming Health (ERA Behavioral Solutions - Glendale): 4.27 out of 5 stars (11 reviews)
What patients say
Patients praise
- Many patients express satisfaction with the direct care provided by specific doctors, nurse practitioners, and therapists
- Positive feedback on treatment outcomes and professional, attentive care from clinical providers
- Convenience of telehealth and ease of scheduling for some providers/practices
- Staff reported as caring, professional, and thorough by some patients
Common complaints
- Difficulty reaching administrative staff by phone, long hold times, and lack of return calls
- Negative patient experiences regarding staff professionalism, responsiveness, and perceived competence
- Concerns regarding facility conditions, cleanliness, and environment
- Procedural issues related to appointment scheduling, link delivery for telehealth, and billing disagreements
- Substantiated complaints at some residential facilities regarding staff training and food service standards
In patients' words
"Honestly great doctors but god forbid you need to call in. You’ll be waiting for at least a half hour for someone to answer a call."
— LocalityBiz (Sahara Behavioral Health)"Alumni reviewers who wrote to Best-rehabs.com frequently complained about the staff, calling them “completely incompetent” and “extremely rude.”"
— Best Rehabs (Aurora Behavioral Health System)"I had a very good experience with Mindpath and specifically, Geraldine Dugan. Our appointment was very thorough. She was very kind... I definitely feel cared for as a patient."
— Birdeye (Mindpath Health)"The over all experience with the Dr.is great. My only complaint is getting a hold of someone here. I have called for the last two weeks and no one ever answers a live call."
— LocalityBiz (Desert Crown Medical and Behavioral Health)More clinics in Glendale
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