Glendale - Center for Dermatology & Plastic Surgery
Dermatology • Glendale, AZ
Ratings by platform
- Google and aggregated review platforms: 4.9 out of 5 stars (based on over 1,200 reviews across sources) (~1,200 to 1,500+ across platforms)
What patients say
Patients praise
- Patients appreciate physicians taking time to thoroughly check for skin issues
- General sentiment from a large volume of reviews is highly positive
Common complaints
- Issues with front office staff perceived as aloof or uninterested in patients
- Wait times for appointments were experienced as long
- Billing transparency concerns, specifically related to unexpected charges for procedures
- Lack of communication regarding insurance coverage or billing changes during visits
In patients' words
"I felt the front office staff were more interested in their conversation with each other than the patients. It was a very cold appointment... I am extremely frustrated that they can just make up other things to bill for."
— reviewsonmywebsite.com"Always great service! Dr. Stevens takes the time and checks known trouble spots... as well as checking for new ones."
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