Vascular Surgery | Duly Health and Care
Vascular Surgery • Glen Ellyn, IL
Ratings by platform
- Zocdoc (Immediate Care): 4.68/5 (31)
- Apple Maps (General): 4.8/5 (~1,200 (aggregate))
- Consumers' Checkbook: Varies by metric (34)
What patients say
Patients praise
- High satisfaction reported for individual providers (e.g., bedside manner, clinical competence)
- General high ratings for clinical staff and care quality (often averaging around 4.8/5 on institutional metrics)
Common complaints
- Difficult and frustrating phone-based appointment scheduling and communication
- Disorganized billing practices, including issues with insurance coverage, denied claims, and surprise bills
- Long wait times on the phone and in-office
- Impersonal administrative processes and lack of effective follow-up
In patients' words
"While Dr. Asselmeier provides excellent medical care, my overall experience with Duly Health and Care has been very disappointing. Scheduling appointments is frustrating and inefficient, with long wait times both on the phone and in the office."
— Birdeye Review"Their billing department is extremely disorganized. They seem unable to properly bill insurance, manage denied claims, or accurately post insurance and self-pay payments. As a result, patients may end up receiving unexpectedly large bills."
— PissedConsumer ReviewMore clinics in Glen Ellyn
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