Glen Ellyn Doctors & Immediate Care - Duly Health and Care
Urgent Care • Glen Ellyn, IL
Ratings by platform
- Apple Maps: 4.8/5 (1.2K+ reviews (all-time))
- Zocdoc: 4.68/5 (31 reviews)
- BestProsInTown: Generally positive sentiment (132 reviews)
What patients say
Patients praise
- Competent, professional, and thorough physicians and PAs
- Kind and helpful clinical staff (nurses, EMTs)
- Convenient walk-in/urgent care availability with extended hours
- Efficient care delivery once seen by a provider
- Positive experiences with specific specialists and diagnostic capabilities
Common complaints
- Frustrating and disorganized appointment scheduling and communication
- Long wait times in office and on the phone
- Billing department issues and lack of responsiveness
- Difficulties with specific services like allergy injections or medication refills
- Perceived lack of empathy or professionalism from administrative/support staff
In patients' words
"Each time, I saw Dr. Shah, who was everything I'd hope for in an urgent care doctor. He diagnosed a kidney stone, treated an injured knee and diagnosed a headache problem... this office does a great job when I've needed them."
— Consumer via Chicago Consumers' Checkbook (Jan 2026)"The PA I saw and the nurses were all very kind. However, I had made an appointment... and was still sitting in the waiting room at 540 pm. People who didnt have appointments were seen before me."
— Patient review (LocalityBiz)"Scheduling and check in staff are arrogant and do not listen or wait for an answer... Worst billing department I'm beyond done with them never call you back."
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