Orthocarolina Gastonia MRI – Advanced Imaging Services
Orthopedic • Gastonia, NC
Ratings by platform
- Various platforms including Birdeye/aggregated sources: 4.7/5 stars (~1,200-1,400 reviews (aggregated))
What patients say
Patients praise
- Professional, caring, and knowledgeable medical providers and physician assistants
- Efficient service flow and well-coordinated care teams
- Prompt access to appointments and urgent care services
- Staff commitment to minimizing patient discomfort during procedures
Common complaints
- Difficulty reaching staff by phone and full voicemail boxes
- Concerns regarding billing practices and insurance charges
- Reports of dismissive or condescending attitudes from some staff and providers
- Scheduling issues and rigid adherence to grace periods for appointments
In patients' words
"Amazing experience from entrance to exit! Everyone was polite, patient, informative, and genuinely caring. This was my first visit after surgery, and although my pain had eased, I still had discomfort and soreness. The staff made sure my care was as gentle as possible."
— Patient review for OrthoCarolina Gastonia"My biggest complaint they will not answer a phone, mail box is always full. We had no address and needed to reschedule. There were no excuses or comments offered by the ladies at check in."
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