Midwest Health Clinic - Galena
Rural Health Clinic • Galena, IL
Ratings by platform
- CMS HCAHPS (reported via Momentary Labs): 5 out of 5 stars (based on 133 survey responses) (133 responses)
- Facebook: 70% recommend (25 reviews)
- Facebook (via Give Freely): 66% recommend (28 reviews)
What patients say
Patients praise
- High patient satisfaction ratings for overall hospital experience
- Excellent nurse and doctor communication reported in formal surveys
- Positive feedback regarding cleanliness, quietness, and staff responsiveness
- Appreciation for personalized, seamless care in local orthopedic services
Common complaints
- Confusion regarding available services (convenient care vs. emergency)
- Dissatisfaction with communication and staff training regarding service offerings
- Specific patient report of serious diagnostic error (misdiagnosis of cardiac event)
In patients' words
"From the time we set the appointment to actually meeting Dr. Dammann, we had nothing but a five-star experience."
— Midwest Medical Center Patient Story"Misdiagnosed my heart attack as a musculoskeletal issue... Nearly died... This guy only cares about reoccurring billing, patients beware."
— WebMD Patient Review of Dr. Richard FarrellMore clinics in Galena
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