Medical Associates Clinic
Rural Health Clinic • Galena, IL
What patients say
Patients praise
- Highly rated individual physicians with many positive reviews (e.g., Dr. Koenigs, Dr. Hernandez, Dr. Vandigo)
- Compassionate and knowledgeable care from specific providers
- Helpful and efficient service reported by some patients
Common complaints
- Concerns regarding quality of care and diagnosis accuracy
- Billing surprises and lack of cost transparency
- Issues with communication, staff demeanor, and perceived unprofessionalism
- Reports of being dismissed as patients and medication management disputes
- Inaccurate information regarding operating hours on signage
In patients' words
"Dr. Vandigo is without a doubt the best doctor we have ever dealt with! He is very caring and knowledgeable. He takes the time to listen to your concerns."
— LocalityBiz User Review"That is the only dr in our town! Now we have to travel 1 1/2 hrs away!! We have been going to this clinic for 40yrs!!... What they did is legal!! But does not make it right!!"
— PissedConsumer User Review"They do not disclose when something will cost you. Then you get surprised by the bill. Bad customer service."
— Yelp User ReviewMore clinics in Galena
Midwest Health Clinic
Patients praise: High patient satisfaction ratings for overall hospital experience · Excellent nurse and doctor communication reported in formal surveys.
Midwest Medical Center
Patients praise: High patient satisfaction with nurse and doctor communication · Excellent cleanliness standards compared to national averages.
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