Orthopedics Clinic Galena KS & Joplin MO - Mercy
Orthopedics • Galena, IL
Ratings by platform
- Birdeye (aggregating Google reviews) for Mercy Clinic Orthopedics - Galena: 3.9 out of 5 stars (123 reviews)
- Internal Mercy Clinic post-care survey for a Joplin orthopedic provider: 4.8 out of 5 stars (347 ratings)
What patients say
Patients praise
- Highly compassionate and knowledgeable orthopedic providers
- Successful surgical outcomes, including hip, knee, and shoulder replacements
- Patients report feeling listened to and cared for by specific surgeons
- Convenience of care across multiple regional locations in Kansas and Missouri
Common complaints
- Difficulties with the scheduling department and long wait times for appointments
- Inconsistent communication between staff and patients
- Concerns regarding dismissive care and failure to diagnose chronic pain issues
- Administrative/paperwork issues and occasional poor customer service at some Mercy locations
In patients' words
"Mercy asked me to arrive 15 minutes early... the provider was 15 minutes late... My family doctor referred me for carpal tunnel but the diagnosis was uncertain... I am discouraged."
— Patient review on Birdeye/Google for Mercy Clinic Orthopedics - Galena"I really appreciate the way my doctor is. He's very nice very considerate and listens very well. Thank you for all that you do."
— Patient comment for Dr. John T. Ogden on Mercy's official website"The good sized group in which he practices can have the problems of a large group practice depending on the current office manager, individual staff, etc. But once through that aspect of the 'system' the care is excellent."
— Patient review for Dr. David E. Eisenhauer on VitalsMore clinics in Galena
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Patients praise: Some providers praised for being caring and knowledgeable · Efficient service during acute care visits.
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Patients praise: Personable and approachable provider demeanor · Praised surgical skills.
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