Medical Associates Galena Eye Clinic
Optometry • Galena, IL
Ratings by platform
- Birdeye (Optical specific): 2.5 / 5 stars (6 reviews)
What patients say
Patients praise
- caring and knowledgeable medical staff
- helpful receptionist and nursing team
- efficient service for urgent care needs
- thorough patient examinations
Common complaints
- surprise billing and lack of cost transparency
- poor customer service experiences
- inaccurate signage regarding operating hours
In patients' words
"They do not disclose when something will cost you. Then you get surprised by the bill. Bad customer service."
— Yelp Review"The receptionist and Nurse Practitioner (Kim, I believe) were so nice and helpful! I was in and out within 15-20 minutes and was prescribed a medication. Much appreciated!"
— LocalityBiz Review"Dr. Vandigo is without a doubt the best doctor we have ever dealt with! He is very caring and knowledgeable. He takes the time to listen to your concerns."
— LocalityBiz ReviewMore clinics in Galena
Ophthalmology - Midwest Medical Center
Patients praise: Consistently high willingness to recommend the facility (96%) · Excellent patient experience scores from CMS/HCAHPS surveys.
Medical Associates Clinic - Galena,IL
Patients praise: High satisfaction scores for individual physicians like Dr. Maria Hernandez and Dr. Mary Koenigs · Reports of helpful and efficient care for acute issues such as urgent medical needs.
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