Quest Diagnostics
Laboratory Services • Frederick, MD
Ratings by platform
- Yelp (Quest Diagnostics - Frederick) (18 reviews)
- Apple Maps (Quest Diagnostics - Frederick)
- Birdeye (Quest Diagnostics - 165 Thomas Johnson Dr location): 3.2 (180 reviews)
- ComplaintsBoard (Quest Diagnostics overall): 1.3/5 (7 reviews)
What patients say
Patients praise
- Some reviewers report positive experiences with specific staff (professional/kind/efficient).
Common complaints
- Long wait times and wasted time in the lobby
- Unhelpful or unprofessional staff interactions (including appointment/check-in/billing issues)
- Billing/payment confusion and difficulty resolving issues
- General lack of regard for patient time / poor logistics and customer service
- Phlebotomy issues or poor technique causing pain/bruising/concerns
- High complaint volume indicating widespread dissatisfaction
In patients' words
"“Very disappointed… the phlebotomist… She stuck me then kept pulling needle almost out and gouging me… I am sore, bruised and have a huge knot…”"
— ConsumerAffairs first-hand experience (Quest Diagnostics)"“Most reviewers were unhappy with their experience overall. Many people were dissatisfied… long wait times… lack of regard for patient time… difficulty reaching a real person”"
— Trustpilot review summary for Quest Diagnostics website"“Quest Diagnostics has an overall reputation rating of 1.3/5… based on 7 reviews and 492 complaints… majority of patients are dissatisfied”"
— ComplaintsBoard summary (Quest Diagnostics)More clinics in Frederick
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