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Franklin VA Clinic | VA Martinsburg Health Care | Veterans Affairs logo

Franklin VA Clinic | VA Martinsburg Health Care | Veterans Affairs

Surgery • Franklin, VA

★★★★☆3.7/5453 reviews across 2 platforms

Ratings by platform

  • Birdeye (Martinsburg VA Medical Center): 3.7/5 (436 reviews)
  • Yelp (Martinsburg VA Medical Center): 3.4/5 (17 reviews)

What patients say

Patients praise

  • Friendly and professional staff interactions
  • Efficient service delivery for some patients
  • Appreciation for convenient local care access

Common complaints

  • Difficulty reaching staff by phone
  • Long wait times in emergency settings
  • Concerns regarding primary care staff interactions
  • Issues with medication and pharmacy coordination

In patients' words

"Great staff. Friendly and efficient service."

— Patient review, Franklin VA Clinic (WV)

"Once in...very nice. Impossible to reach by phone...literally impossible"

— Patient review, Franklin VA Clinic (NC)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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