Vanderbilt Rehabilitation Therapy Franklin
Rehabilitation Therapy • Franklin, TN
Ratings by platform
- Birdeye (for Vanderbilt Orthopaedics Franklin): 3.3 out of 5 stars (44 reviews)
What patients say
Patients praise
- Highly skilled and competent medical staff
- Compassionate and caring nursing and clinical care teams
- Personalized attention during therapy sessions
- Effective treatment outcomes and recovery support
Common complaints
- Long wait times for appointments or during office visits
- Billing and coding disputes (e.g., diagnostic vs. routine billing)
- Occasional reports of perceived unfriendliness from front desk staff
In patients' words
"Jane took wonderful care of me after my total knee replacement. She focused on me, not the computer, as is the case at some rehabs."
— MapQuest User Review"I agree some the front desk people can seem a little unfriendly, but I think they are just trying to focus and do their job because so many patients come in."
— Birdeye Review (Vanderbilt Orthopaedics Franklin)"The customer service with these three ladies - Monet, Lula, and Holly absolutely exceeded my expectations 100%. These ladies absolutely deserve recognition for their outstanding service."
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