Vanderbilt Primary Care Franklin
Primary Care • Franklin, TN
Ratings by platform
- Birdeye (Vanderbilt Orthopaedics Franklin): 3.3 out of 5 stars (44 reviews)
- Birdeye (Vanderbilt-Ingram Cancer Center Franklin): 5 out of 5 stars (5 reviews)
- Top Rated Local (Vanderbilt Franklin Women's Center): Varies across platforms (e.g., 3.2-3.7 average on some) (Aggregated data (e.g., 62-128 reviews))
What patients say
Patients praise
- Appreciation for kind, attentive, and professional clinical staff (nurses and physicians)
- Highly knowledgeable medical care and thorough examinations by certain providers
- Efficient service in certain specialized clinics (e.g., cancer center)
- Helpful and friendly patient experiences noted by some individuals
Common complaints
- Long wait times and concerns regarding appointment management
- Perceived lack of empathy or flexibility from front desk staff
- Inconsistent billing practices (e.g., being billed as a specialty provider)
- Concerns about rushed appointments and perceived lack of thoroughness by some providers
In patients' words
"WOW! The customer service with these three ladies... absolutely exceeded my expectations 100%. These ladies absolutely deserve recognition for their outstanding service."
— Birdeye (Vanderbilt Orthopaedics Franklin review)"Was not even greeted when I walked in, was told it would be a 2.5 hour wait... Poorly managed which seems on par for vanderbilt at this point."
— LocalityBiz (Vanderbilt Health Walk-In Clinic Franklin review)More clinics in Franklin
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