HealthFirst Family – Compassionate Health Care
Pediatrics • Franklin, NH
Ratings by platform
- rater8: 4.97/5 (across 246 rater8 ratings) (246 reviews (aggregated via rater8))
- Yelp: 3.3/5 (69 reviews (on Yelp))
What patients say
Patients praise
- patients frequently praise specific providers as attentive, caring, and knowledgeable
- many report feeling heard and supported by their direct care providers
- appreciation for the integrated, team-based approach to care
Common complaints
- reports of incompetent office staff and billing issues
- some patients felt ignored, stigmatized, or judged by staff/providers
- concerns regarding poor communication and difficulty getting return calls
- employee reviews cite poor management support and high staff turnover
In patients' words
"Wonderful. Caring and listened to my concerns. Best physician I’ve been to."
— Patient review via rater8 (Kimberly Fader, APRN)"Office staff is completely incompetent, and they are aware their billing system is not billing correctly and won't do anything."
— Patient review via LocalityBiz"I feel so at home with Carly. She is the best. She really has a big heart and really looks out for her patience."
— Patient review via rater8 (Carly Rose Burke, APRN)More clinics in Franklin
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