General Ear, Nose and Throat (ENT) - Nashville
Otolaryngology (ENT) • Franklin, TN
Ratings by platform
- Healthgrades (Dr. Benjamin Johnston): 4.7/5 stars (69 reviews)
- WebMD (Dr. Paul Russell III): 5.0/5 stars (23 ratings)
- Healthgrades (Dr. Scott Stephan): 4.7/5 stars (26 reviews)
- Healthgrades (Dr. David Haynes): 4.5/5 stars (48 reviews)
- Vanderbilt Health (Dr. Daniel Schuster): 4.9/5 stars (548 ratings)
What patients say
Patients praise
- High levels of patient satisfaction with physician clinical expertise and empathy
- Doctors described as thorough, excellent listeners, and easy to talk to
- Effective treatment for chronic issues like vertigo, sinus infections, and complex ENT histories
- Compassionate care, particularly with children and those anxious about surgery
Common complaints
- Difficulties with appointment scheduling and confusion surrounding appointments
- Long wait times at clinics
- Some patients reported poor responsiveness via patient portals or administrative staff
- Isolated reports of surgical dissatisfaction or complications
In patients' words
"Dr. Johnston is absolutely wonderful. He is very friendly and I never felt rushed... The one aspect that I wish were better is the response from his office through the portal."
— Healthgrades patient review"He is hands down the best ENT that I have ever had. I refer anyone I know with an ENT issue to him."
— WebMD patient review"Dr Stephan is the best! The assistant checked on me several times while I was waiting to see the doctor."
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