Family Care Center Franklin

Patients praise

• Compassionate and attentive providers: specific clinicians noted for being genuine, kind, and excellent listeners.
• Effective treatment outcomes: patients reporting significant improvements in mental health and well-being.
• Helpful support staff: some patients highlight positive experiences with specific staff members or clinicians.
• Comprehensive care: appreciation for detailed explanations regarding medication and treatment plans.

Common complaints

• Administrative issues: frequent turnover of staff, difficulty scheduling appointments, and long wait times.
• Poor communication: unanswered phone calls, unreturned messages, and lack of responsiveness.
• Billing and professional conduct concerns: reports of unauthorized charges, rude interactions, and unprofessionalism.
• Quality of care concerns: complaints regarding lack of empathy, feeling brushed aside, and concerns about medication management.
• HIPAA/Privacy issues: specific reports of potential privacy violations.