Therapy & Psychiatry in Franklin, TN
Mental Health Services • Franklin, TN
Ratings by platform
- Cool Springs Psychiatric Group (Birdeye): 4.3/5 (474 reviews)
- Dr. James Hart (Healthgrades): 3.6/5 (11 reviews)
- Family Care Center (Birdeye): Not explicitly rated, but well-regarded (378 reviews)
What patients say
Patients praise
- Compassionate and attentive providers: specific clinicians noted for being genuine, kind, and excellent listeners.
- Effective treatment outcomes: patients reporting significant improvements in mental health and well-being.
- Helpful support staff: some patients highlight positive experiences with specific staff members or clinicians.
- Comprehensive care: appreciation for detailed explanations regarding medication and treatment plans.
Common complaints
- Administrative issues: frequent turnover of staff, difficulty scheduling appointments, and long wait times.
- Poor communication: unanswered phone calls, unreturned messages, and lack of responsiveness.
- Billing and professional conduct concerns: reports of unauthorized charges, rude interactions, and unprofessionalism.
- Quality of care concerns: complaints regarding lack of empathy, feeling brushed aside, and concerns about medication management.
- HIPAA/Privacy issues: specific reports of potential privacy violations.
In patients' words
"The staff though? Wouldn't contact them if you need anything because it'll be literal years of ignored requests. I've been asking for my medical records and was given the run around repeatedly."
— Cool Springs Psychiatric Group Review"The office manager will also try to charge any credit card they can find that you have used in the past without your permission for random made up charges without any explanation. Very unethical and unprofessional in my opinion."
— Dr. William B. Bell Review"Alex is also great! She is incredibly detailed when explaining and takes time to make sure you understand your meds and how they work. She let's you be in the driver's seat and take things at a pace you are comfortable with."
— Clarity Behavioral Health, PLLC ReviewMore clinics in Franklin
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