Vanderbilt Primary Care Franklin
Family Medicine • Franklin, TN
Ratings by platform
- Birdeye (Vanderbilt Orthopaedics Franklin): 3.3/5 (44)
- Birdeye (Vanderbilt-Ingram Cancer Center Franklin): 5.0/5 (5)
- Birdeye (Vanderbilt Neurology Franklin): 2.6/5 (5)
What patients say
Patients praise
- Professional, knowledgeable, and caring medical staff/physicians
- Positive, kind, and helpful interactions with nurses and specific caregivers
- Efficient care in urgent or walk-in settings for some patients
- Convenient location compared to traveling to the main hospital campus
Common complaints
- Long wait times for appointments or in the office
- Unhelpful or unfriendly front desk/administrative staff
- Difficulty scheduling appointments or reaching staff by phone
- Issues with billing practices or insurance information coverage
In patients' words
"The customer service with these three ladies... absolutely exceeded my expectations 100%. These ladies absolutely deserve recognition for their outstanding service."
— Birdeye (Vanderbilt Orthopaedics Franklin)"Dr Clark’s office left me with no options. Not a professional way to treat a patient."
— Birdeye (Vanderbilt Neurology Franklin)"The woman who answered the phone at the clinic basically hung up on me while I was asking questions... The treatment team was very nice, they just need to know facts about insurance better."
— LocalityBiz (Vanderbilt Health Walk-In Clinic)More clinics in Franklin
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