Same-Day, Walk-In and Urgent Care
Emergency Medicine • Franklin, WI
Ratings by platform
- Birdeye (Physicians Urgent Care): 4.7 out of 5 stars (1,199 reviews) (1,199)
- Solv (Ascension Saint Thomas Urgent Care): 4.8 out of 5 stars (1,206 reviews) (1,206 reviews (with 5,339 total ratings))
- Better Business Bureau (Fast Pace Health): Not accredited; 127 total complaints in 3 years (127 total complaints (3 years))
What patients say
Patients praise
- Convenient online scheduling and walk-in availability
- Generally kind, professional, and thorough medical staff and providers
- Efficient care once seen by a practitioner
- Clean and comfortable facilities
Common complaints
- Unethical or opaque billing practices, including unexpected charges and difficulties resolving billing issues
- Long and unpredictable wait times despite appointments or early arrival
- Poor communication from front-desk staff and difficulties with phone support
- Concerns regarding dismissive bedside manner from some medical providers
In patients' words
"I implicitly asked if there would be an additional charge for this service, and she said no... A couple days later I receive a text message stating my card on file would be charged for 'my patient responsibility'."
— Better Business Bureau (Fast Pace Health Complaint)"I drove straight to the facility without calling for an appointment. I was immediately checked in. And seen by the nurse and PA right away."
— Solv (Ascension Saint Thomas Urgent Care)"This location also bills insurance as a “specialty provider” not urgent care, so the cost was $90/visit."
— LocalityBiz (Vanderbilt Health and Williamson Medical Center Walk-In Clinic)More clinics in Franklin
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