Froedtert & MCW
Emergency Medicine • Franklin, WI
What patients say
Patients praise
- Convenient online scheduling and walk-in availability
- Generally kind, professional, and thorough medical staff and providers
- Efficient care once seen by a practitioner
- Clean and comfortable facilities
Common complaints
- Unethical or opaque billing practices, including unexpected charges and difficulties resolving billing issues
- Long and unpredictable wait times despite appointments or early arrival
- Poor communication from front-desk staff and difficulties with phone support
- Concerns regarding dismissive bedside manner from some medical providers
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