Baptist Health Medical Group Specialty Clinic - Frankfort
Diagnostic Imaging • Frankfort, KY
Ratings by platform
- Birdeye/Google (Behavioral Health clinic): 3.8 out of 5 (13 reviews)
- Promallu (Diagnostic Imaging): 5 out of 5 (1 review)
- Yelp (General brand level): 2.4 out of 5 (51 reviews (General Baptist Health brand))
What patients say
Patients praise
- Appreciation for specific, highly-rated providers
- Professional and caring bedside manner of individual clinicians
- Friendly and helpful staff in some departments
Common complaints
- Difficulty contacting office staff and phone responsiveness
- Challenges with prescription refills and communication
- Concerns regarding administrative and management processes
- Perceived focus on profitability over patient care
In patients' words
"I’ve been seeing Andrea Semones for several years now and she is absolutely fantastic at performing her job. I have had both telehealth and in person appointments with her and she always takes the time to listen and she truly cares about my personal wellbeing."
— Birdeye review for Behavioral Health"I have been with this clinic for years. The processes and procedures have changed. Their goal now seems to be maximizing profit rather than focusing on patient health and well-being."
— Localitybiz review for Primary Care"Baptist Neurological Clinic is horrible. Holly Cluck is wonderful, but you can NEVER get ahold of her because the staff there will NEVER pick up the phone."
— Yelp review for Baptist Health (General)More clinics in Frankfort
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