Mesa Springs | Behavioral & Mental Health | Fort Worth, TX
Psychiatric/Behavioral Health • Fort Worth, TX
Ratings by platform
- Recovery.com: 2.8 out of 5 stars (based on 391 reviews) (391)
- HospitalStats.org: Overall Patient Rating: POOR
What patients say
Patients praise
- Some patients report feeling safe and cared for during inpatient stays
- Specific staff members or providers recognized for being knowledgeable and professional
- Group therapy sessions cited as helpful by some participants
- Convenience and friendly service noted in some urgent care/outpatient contexts
Common complaints
- Lack of timely response and communication from staff and doctors
- Difficulties with billing, insurance, and refund processes
- Concerns regarding patient discharge procedures and involuntary holds
- Reports of chaotic or poorly managed facility environment
In patients' words
"I have nothing but praises for Mesa Springs and its staff. A special thank you to Dr. Mona Alvi and her team. Dr. Alvi saved my child's life."
— Patient review via HospitalStats.org"They are holding my 20 yr daughter there against her will. They told her before going that she could leave. Now they won't let her. She's been violated, ignored basic needs and I want so desperately to get her out."
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