Fort Worth Behavioral Health - Mental Health Services - TotalCare

Patients praise

• Patients frequently praise the kindness and attentiveness of front-desk and clinical staff
• Reported success in individual therapy sessions and recovery support
• Positive experiences with the facility's welcoming atmosphere and professional communication
• Many positive patient satisfaction ratings on platforms like Google and Birdeye for TotalCare Behavioral Health specifically

Common complaints

• Serious allegations of medical negligence, including failure to prevent patient self-harm
• Reports of chronic understaffing and inadequate patient supervision
• Documented history of multiple state regulatory violations and citations, including for safety and care plan failures
• Prior reports of physical and sexual abuse of patients within the facility (Fort Behavioral Health)
• Patient complaints about facility atmosphere, such as feeling like they are in jail or being treated like children