Vision Essentials - Ophthalmology at Fontana Medical Center
Ophthalmology • Fontana, CA
Ratings by platform
- Birdeye (General Vision Essentials By Kaiser Permanente): 4.5/5 stars (64 reviews)
- Birdeye (Kaiser Permanente Fontana Medical Center overall): 3.3/5 stars (1,496 reviews)
What patients say
Patients praise
- Quality of care from individual optometrists and ophthalmologists
- Convenient and efficient service in some instances
- Professional and friendly staff experiences reported by some patients
- Fast turnaround times for certain services like eyeglasses
Common complaints
- Long wait times for appointments and office visits
- Difficulties with billing, refunds, and insurance coverage
- Staff perceived as rude, uncaring, or unprofessional
- Challenges navigating the broader Kaiser Permanente health system and referral processes
In patients' words
"Over an hour wait at 9:15AM. By the time I left it was about 2 hours plus spent at the office. Doctor time was maybe 10 minutes and 20 minutes for eyes to dilate."
— Vitals (Dr. Eduardo P. Macias)"In a nutshell, the optometrist is good, but the office and overall vision coverage are difficult to deal with. 1) Appointments are usually months away, and the only way to get a sooner appointment is to keep checking for cancellations."
— Birdeye (Vision Essentials by Kaiser Permanente)"Love our doctor the nurses are great my biggest complaint is how long it takes to get a refund."
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