Behavioral Health at Fontana Medical Center - Kaiser Permanente
Behavioral Health/Mental Health • Fontana, CA
Ratings by platform
- Vitals: 3.7/5 stars (Vitals) (Not explicitly stated (Practice profile))
- Yelp (Kaiser Permanente Fontana Medical Center): 2.1/5 stars (Aggregate) (672 reviews)
What patients say
Patients praise
- Staff and nursing care often described as professional and compassionate in general medical settings
- Some patients report positive, organized experiences with specific mental health office visits
- General hospital and medical center services receive some praise for quality and efficiency
Common complaints
- Long wait times for appointments
- Limited access to specialized mental health support beyond medication management
- Difficulty accessing timely care during mental health crises
- Reliance on group therapy settings when patients prefer individual therapy
- Perceived lack of personalized support and responsiveness to patient concerns
In patients' words
"My husband was having a mental health crisis and desperately wanted to speak with a psychiatrist. Made an appointment on February 2 and the soonest available appointment was on April 30. Was told to keep calling back because 'there are cancellations all the time.'"
— LocalityBiz review"I really think that Kaiser delaying his treatment spiraled him into a worse situation. That was a missed opportunity for them that really spiraled him into further negative feelings about himself."
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