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Primary Care Providers | Florence & Muscle Shoals, AL

Primary Care • Florence, AL

★★★☆☆2.6/50 reviews across 2 platforms

Ratings by platform

  • Healthgrades: Average rating of 3.9 stars for family medicine specialists in the area (74 specialists listed)
  • U.S. News Health: Varies widely (e.g., individual doctor ratings from 2/5 to 5/5) (Multiple doctors listed with varying review counts)
  • BestProsInTown: Highly regarded (specific practice) (20 reviews)
  • Vitals: 3.2 out of 5 stars (Multiple reviews cited)

What patients say

Patients praise

  • Professionalism and genuine concern for patient well-being
  • Willingness to listen and create tailored treatment plans
  • Accessibility for those without insurance
  • Highly regarded by some patients for lifesaving care

Common complaints

  • Rude or dismissive bedside manner
  • Poor communication from office staff, especially regarding billing and insurance
  • Long wait times and rushed appointments
  • Perceived lack of thoroughness in exams or diagnostic accuracy
  • Privacy concerns regarding office staff behavior

In patients' words

"Shoals Primary Care is highly regarded for its exceptional care... Patients appreciate his professionalism, knowledge, and genuine concern for their well-being."

— BestProsInTown

"Dr. Moore is the rudest doctor I’ve ever met... He talks down to people and he knows he can get away with it."

— Healthgrades

"Regularly misdiagnoses people, does not thoroughly evaluate/ examine patients... Terrible customer service."

— Healthgrades

"She doesn’t listen to the patient at all. She is dismissive of concerns, judgmental and condescending at times."

— Vitals

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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